Q. Are your remanufactured cartridges filled to capacity?
A. Yes they are. Unlike the "Starter OEM Cartridges" which usually come with your printer, these cartridges are re-filled to maximum capacity. This means you get anywhere from 30% - 50% more toner depending on the cartridge model.

Q. Will these items void my printer's warranty?
A. A manufacturer of a printer you are using cannot void your warranty because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties.

Q. What's the difference between OEM, Compatible, and Remanufactured?
A. Genuine OEM - is an abbreviation for "Original Equipment Manufacturer." When you see a product described as OEM, that means that it is a new "name-brand" cartridge from EPSON, Canon, Hewlett Packard, Lexmark, etc.

Compatible Cartridge - A brand new cartridge, designed to meet or exceed the OEM specifications and high standards of quality. They are 100% brand new and economically priced compared to expensive name-brand cartridges. Using compatible generic replacement cartridges will not void your printer warranty.

Remanufactured Cartridge - A cartridge that has been recycled to meet or exceed OEM specifications. The recycling process involves disassembling, inspecting, cleaning, reassembling and filling the product with toner.

Q. My printer model is not listed on the cartridge box I received, is this cartridge compatible with my printer?
A. Not all the compatible printers would be necessarily listed on the cartridge box. Some cartridges may fit over 30 or more printers and there is simply not enough space on the box to list all the printers. As long as the numbers match your cartridge number, you have the right cartridge. Please physically try them in the printer and let us know. If they are wrong, they simply will not print, and will not harm your printer.

Q. How long does it take for my order to be delivered?
A. Most orders are shipped out from our warehouse within 1-2 days after the order is processed. Please allow 5-10 business days (Mon. – Fri.) for orders to arrive once they leave our facility.

FedEx is the main carrier for toner cartridge orders within the contiguous United States. Visit our Shipping Information page for more details.

Q. Do you ship to international destinations?
A. At this time we only process orders being shipped to destinations within the contiguous United States. Orders to Alaska and Hawaii will be cancelled.

We also do not ship to international destinations. These restrictions include Canada, Mexico and Puerto Rico. Visit our Shipping Information page for more details.

Q. What form of payment do you accept?
A. For all online and offline (telephone, fax, and mail) orders, we accept VISA, MasterCard, American Express, and Discover/NOVUS. We also accept bank debit cards with the Visa or MasterCard logo on it. We also accept checks, money orders and purchase orders. Visit our Payment Options page for more details.

Q. How do I return or exchange my product?
A. We offer a 90 Day Hassle Free Quality Exchange Guarantee. Simply return the respective cartridge/s and we will gladly exchange it for you or offer a complete refund. Each cartridge exchange will always be done at no cost to the buyer.

For detailed instructions, including a downloadable Return Merchandise Authorization (RMA) please visit our Return Policy page.

Q. How long will it take for a return credit to show on my bank or credit card statement?
A. Unfortunately we do not have control over how fast your credit card or bank processes refunds. Once we submit the dollar amount and relevant information, it may take any where from a few days to your next billing cycle to show on your statement.